First-level support

Immediate help from first-level support for maximum application performance

In order to use our first-level support, the customer must be the owner of a software system from our portfolio and this must be listed in the service contract (SPV).

Fast problem resolution: First-level support offers a fast and efficient solution for frequently occurring problems and queries. Thanks to direct accessibility, customers can receive support quickly and resolve their concerns quickly.
Competent help through training: As support is only offered to customers who are listed in the service contract and whose employees have been trained by us, this guarantees qualified support. The trained staff are able to provide sound assistance and answer individual questions precisely.
Maximum service coverage in the SPV: First-level support is part of the service contract (SPV), which ensures that customers receive comprehensive service coverage. This allows potential problems to be quickly identified and resolved to ensure the smooth use of the CAM software and post-processors.

Application of first-level support

First-level support is provided if internal problems occur when operating the CAM software or the post-processor, which are covered by the service contract. This includes support for questions, queries or difficulties in connection with the SurfCam, EdgeCam, Radan and post-processor products.

Product reference of the service

First-level support is related to

First-level support is associated with SurfCam, EdgeCam, Radan and the post-processors. In addition, this service is only offered to customers who are listed in the service contract. The provision of first-level support also requires that the employee concerned has been trained by us beforehand.